This is the expected behavior because the Laplace Transform of the Heaviside step function depends on whether a > 0 or a < 0.
For a > 0: laplace(heaviside(t-a)) = exp(-a*s)/s
For a < 0: laplace(heaviside(t-a)) = 1/s
In order to get the desired output, specify the assumption for the variable "a":
>> syms a t >> assume(a > 0); >> laplace(heaviside(t-a))
ans =
exp(-a*s)/s